Terms of Service

1. Agreement to Terms

Welcome to Poneng Directory. By accessing or using our website at poneng.directory ("Website") and our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services. These Terms constitute a legally binding agreement between you and Poneng Directory.

2. Description of Services

Poneng Directory operates as an online platform that connects customers seeking services with independent service providers across India. Our services include:

• Providing a searchable directory of verified service professionals
• Facilitating communication between customers and service providers
• Enabling service bookings and appointment scheduling
• Processing payments and managing transactions
• Collecting and displaying reviews and ratings
• Providing customer support and dispute resolution

Important: Poneng Directory acts as an intermediary platform. We do not directly provide the services listed on our platform. Service providers are independent contractors, not employees or agents of Poneng Directory.

3. User Accounts

Account Creation

To use certain features of our platform, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

Account Eligibility

You must be at least 18 years old to create an account and use our services. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem appropriate. You may also delete your account at any time by contacting our support team.

4. User Responsibilities

For Customers

As a customer using our platform, you agree to:

• Provide accurate information about your service requirements
• Be present at the scheduled time and location for service delivery
• Treat service providers with respect and professionalism
• Pay for services as agreed upon with the service provider
• Provide honest and fair reviews based on your actual experience
• Report any issues or concerns promptly to our support team
• Comply with all applicable laws and regulations

For Service Providers

As a service provider on our platform, you agree to:

• Provide accurate information about your qualifications and services
• Maintain all necessary licenses, certifications, and insurance
• Deliver services professionally and to the agreed-upon standards
• Honor confirmed bookings and arrive on time
• Communicate clearly with customers about service details and pricing
• Resolve customer concerns professionally and promptly
• Comply with all applicable laws, regulations, and industry standards
• Maintain appropriate insurance coverage for your services

5. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any laws, regulations, or third-party rights
• Providing false, misleading, or fraudulent information
• Impersonating another person or entity
• Harassing, threatening, or abusing other users
• Posting inappropriate, offensive, or illegal content
• Attempting to circumvent our platform to avoid fees
• Scraping, data mining, or using automated tools without permission
• Interfering with the proper functioning of the platform
• Attempting to gain unauthorized access to our systems
• Posting fake reviews or manipulating ratings
• Using the platform for any illegal or unauthorized purpose

6. Payments and Fees

Service Fees

Service providers set their own prices for services. Poneng Directory may charge a platform fee or commission on transactions processed through our platform. All fees will be clearly disclosed before you complete a booking.

Payment Processing

Payments are processed securely through our third-party payment processors. By making a payment, you agree to the terms and conditions of our payment processors. We do not store your complete payment card information on our servers.

Refunds

Refunds are subject to our Return Policy. Please review our Return Policy for detailed information about cancellations, refunds, and dispute resolution.

7. Intellectual Property Rights

All content on the Poneng Directory platform, including text, graphics, logos, images, software, and other materials, is the property of Poneng Directory or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our platform for its intended purpose. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Create derivative works based on our platform
• Reverse engineer or attempt to extract source code

8. User-Generated Content

Our platform allows users to post reviews, ratings, and other content. By posting content, you grant Poneng Directory a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content in connection with our services.

You represent and warrant that:

• You own or have the right to post the content
• Your content does not violate any laws or third-party rights
• Your content is accurate and not misleading
• Your content does not contain harmful or offensive material

We reserve the right to remove any content that violates these Terms or that we deem inappropriate for any reason.

9. Disclaimers and Limitations of Liability

Platform Disclaimer

Poneng Directory provides the platform "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

• The platform will be uninterrupted, secure, or error-free
• The information provided will be accurate or complete
• Service providers will meet your expectations or requirements
• Any defects or errors will be corrected

Service Provider Disclaimer

Service providers listed on our platform are independent contractors. Poneng Directory:

• Does not employ or directly control service providers
• Is not responsible for the quality, safety, or legality of services provided
• Does not guarantee the accuracy of service provider information
• Is not liable for any damages arising from services provided

Limitation of Liability

To the maximum extent permitted by law, Poneng Directory shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, resulting from your use of or inability to use our services. Our total liability shall not exceed the amount you paid to us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Poneng Directory, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of our platform, your violation of these Terms, or your violation of any rights of another party.

11. Dispute Resolution

In the event of any dispute arising from these Terms or your use of our services, you agree to first attempt to resolve the dispute informally by contacting us at [email protected].

If the dispute cannot be resolved informally, you agree that any legal action or proceeding shall be brought exclusively in the courts located in Mumbai, Maharashtra, India, and you consent to the jurisdiction of such courts.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Your use of our platform may also be subject to other local, state, national, or international laws.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Return Policy, constitute the entire agreement between you and Poneng Directory regarding your use of our services and supersede all prior agreements and understandings.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: