Privacy Policy

1. Introduction

Welcome to Poneng Directory ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website poneng.directory and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our services, participate in activities on the website, or otherwise contact us. The personal information we collect may include:

• Name and contact information (email address, phone number, postal address)
• Account credentials (username and password)
• Service preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Professional credentials and work history (for service providers)
• Reviews and ratings you provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and other usage information

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

• To facilitate account creation and the login process
• To connect customers with appropriate service providers
• To process and manage service requests and bookings
• To send administrative information, updates, and security alerts
• To verify professional credentials and maintain platform quality
• To enable user-to-user communications
• To improve our website and services through analytics
• To send marketing and promotional communications (with your consent)
• To enforce our terms, conditions, and policies
• To respond to legal requests and prevent harm

4. Sharing Your Information

We may share your information in the following situations:

• With Service Providers: When you request a service, we share necessary contact information with the professional you choose to enable service delivery.
• With Business Partners: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business.
• For Legal Purposes: We may disclose your information where required by law or to protect our rights, property, or safety.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your information
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have questions or comments about this privacy policy, please contact us at: